General Policy The company reserves the sole discretion to deny or restrict your service, or immediately to suspend or terminate your service, if the use of your service by you or anyone using it, in our sole discretion, violates the Service Agreement or other company policies, is objectionable or unlawful, interferes with the functioning or use of the Internet or the company's network by the company or other users, or violates the terms of this Acceptable Use Policy ("AUP").
Copyright Infringement/Repeat Infringer Policy The company respects the intellectual property rights of third parties. Accordingly, the company does not allow the storage of any content on our servers. All materials passed through our system are the responsibility of the customer. However, In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, it is the policy of the company to suspend or terminate, in appropriate circumstances, the service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers of copyrights. In addition, the company expressly reserves the right to suspend, terminate or take other interim action regarding the service of any user or account holder if the company, in its sole judgment, believes that circumstances relating to an infringement of third party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights the company may have under law or contract. The company may, but is not required to, monitor your compliance, or the compliance of other subscribers, with the terms, conditions or policies of the Service Agreement and AUP. You acknowledge that the company shall have the right, but not the obligation, to pre-screen, refuse, move or remove any content available on the service, including but not limited to content that violates the law or this Agreement.
While the company provisions its network and equipment to ensure that its customers can enjoy the speeds to which they subscribe, Internet speeds generally result from a "best effort" service and are dependent on a number of variables, many of which are outside the control of an Internet Service Provider. Such variables include: the age and processing capability of the user's phone or device; the number of applications running simultaneously; the presence of viruses or malware; the distance the data packets must travel between the user and the website; the presence of congestion on and technical configuration of any intervening networks; any gating or congestion management schemes employed by websites to limit download or upload speeds in cases where multiple users are served simultaneously; the terrain in an area; weather conditions outside of the company's control; the number of simultaneous connections to the network by other customers. The company does not guarantee that a customer will achieve the speeds set forth above at all times. Rather, the foregoing data speeds represent the best information available to the company of the typical speeds a customer can expect to experience under normal operating conditions.
Speed tests that allow customers to test the upload, download and latency performance of their broadband data services are available free of charge from a number sources. Generally, these tests are influenced by the same variables that affect Internet speed set forth above. Accordingly, the speed results would not be expected to match a test of the company's network conducted under laboratory conditions. Please note, however, that all speed tests use different methodologies to calculate Internet connection speed so each of the tests would be expected to yield different results. Accordingly, each of these tests should be viewed as a helpful guide rather than as a definitive measurement of performance.
The company utilizes a network architecture that is designed to provide users with true speeds and reliability even during times of peak demand. The network has been constructed to meet projected traffic demands and is scalable to allow for capacity to be added to meet customer needs and to support newly developing and increasingly sophisticated applications well into the future. However, congestion can occur on any IP network, and, when it does, packets can be delayed or dropped, leading to service degradation and delays. Currently the company has not instituted a traffic management policy to ensure a standard speed for all customers. The company may institute traffic management procedures and software in the future at the company's discretion.
As the company does not currently employ a traffic management policy, the company does not discriminate against particular applications. Users remain free to access the websites of their choice and run the applications of their choice consistent with the AUP.
All network pieces are protected by the use of firewalls and other network protection practices to ensure the privacy and protection of our network and customer information. The company does not generally interfere with or manage the use of specific protocols or ports.
You can manage cookies by using features and functions available on most Internet browsers. For example, most browsers will allow you to choose what cookies can be placed on your computer and to delete or disable cookies. You can find instructions for managing cookie controls on websites for particular browsers. Please note that disabling cookies may prevent you from using specific features on our sites and other websites, such as ordering products or services and maintaining an online account.
Many types of wireless applications and services use mobile device location data, including applications provided by other companies and wireless device operating systems. When you are considering new applications or services, you should carefully review the location-based services' or application providers' privacy policies to learn how they collect and use your information.